CFRE International offers internationally-recognized baseline professional credential for philanthropic fundraising executives. Approved Continuing Education Providers are organizations that have submitted their programs to CFRE International for review to verify that the programs meet CFRE International's continuing education standards. Only those CE Providers who have registered programs with CFRE International may advertise that the programs have been pre-approved by CFRE International for Continuing Education Points on the CFRE application for both Initial Certification and Recertification.

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Learn the tools to build a productive and successful team. Each of the seven modules in this course pack takes approximately one hour to complete.

Organizations today are leaner and flatter, and increasingly rely on employee teams to manage projects. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.

This course will teach you how to contribute more effectively to your team and help your teammates do the same. You’ll also increase your understanding of the challenges teams face and how to ways to address them.

This course delivers the key elements of how to create a leadership team while avoiding power struggles to ensure that leaders are focused and aligned. You’ll learn how to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities.

Leadership is the most important element of sales force success, and it has some unique challenges. In this course, you’ll learn how to organize a motivated sales team that is focused on results.

Learn to overcome the hurdles that get in the way of your team reaching its goals. Learn strategies to lead your team to success by resolving frustration and overcoming roadblocks.

Problem solving as a team can lead to exceptional results - or it can be a disaster! As a team leader, you have the responsibility to make sure your team finds the best solution. Learn the key techniques and tips that will get you there.

This course will help identify the impact of cultural factors when building harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, conflict management, and an appreciation for the contributions by all.

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This 17 module course pack offers a in-depth look at successful business practices, from project management, problem solving in the workplace, marketing basics and telephone skills for sales. This course pack offers 17 hours of instruction and includes:

These days much of your work is likely supporting specific projects and programs.How do you know who should do what by when? How do you make sure it gets done? Learn the basics inthis introduction to project management.

Project management is the application of skills, knowledge, tools, and techniques in order to meet or exceed stakeholder requirements. Learn the project management life cycle and how to divide a project into several project phases to better control project deliverables.

This course is designed to introduce you to project management and increase your understanding of what it is and is not. The course presents definitions, boundaries and basic responsibilities as well as some examples of projects.

In this course you will learn to develop a mission statement for a project team and project stakeholders. You will learn to establish objectives, manage stakeholder expectations and detail project feasibility.

This course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques.

This course will define and explain the five steps involved in the problem-solving process, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up.

This course will analyze work as a process by identifying the requirements necessary to produce a quality result by defining process flow and scope, and looking at inputs and outputs. The course will also examine listening skills to ensure that customer requirements are met.

Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course highlights the selling process, and provides worksheets and checklists to take you from contact lists through sales calls and on to follow-ups and referrals and much more.

This module examines the most important skill for any sales professional – closing the deal. Learn proven strategies to set the stage for a commitment to buy and identify techniques and methods for to ensure the process runs smoothly.

In this module, sales force leaders will learn to organize, motivate, and achieve results from their sales team. Explore tips and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.

Learning to make confident and successful cold calls is a challenge even for the best sales team. This module identifies specific strategies to help overcome apprehension and develop confidence to ensure your calls get results.

Learn to maximize your capacity with techniques and methods to help you qualify prospects and determine where to invest your time for maximum benefit.

This module identifies the specific selling techniques to help sales professional conduct effective phone calls. Learn suggestions for relieving the anxiety; checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.

Learners are introduced to the basic purpose of marketing and its concepts.

In this module, we will illustrate the process that is undertaken to seek out attractive opportunities.

In this module, we will examine the balance of product, place, promotion, and price known as the Marketing Mix.

In this module, you will learn the steps that yield a strong customer service program.

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This course pack includes 19 modules to develop top notch communication and presentation skills with topics such as effective written communication, communicating a negative message and delivering effective presentations. Each module takes approximately one hour to complete.

Did you know that the telephone is the most common means for a stakeholder to contact an organization? This module covers effective telephone skills and techniques to help boost organizational success and professionalism at every level of the organization.

This course presents solid, logical techniques for writing two crucial business documents—proposals and reports. It covers the structure, purpose and content of proposals and reports and provides examples written by seasoned experts. This module covers both formal and informal documents.

Learn to write a concise and informative business message. This course provides a systematic approach to the writing process and reviews proven strategies and techniques to develop a variety of business materials.

Too often, poor communication skills hinder employee and inter-office teamwork. This module will acquaint you with the dynamics of communication in the workplace and help you develop more effective communication skills. It will also teach you how to handle ethical situations in the workplace.

This module presents tactful, effective strategies for communicating negative or unwelcome news. Learn strategies for presenting difficult messages both inside and outside. You’ll also learn to consider legal matters and recognize cultural differences.

Learn how to organize, write and edit messages. This module presents a time-tested approach for organizing, writing and revising a professional business message.

This module offers everything the business communicator needs to improve public speaking and oral presentation skills. You’ll learn the basics of presenting – from visual aids to planning and organizing material –and review proven techniques to boost self-confidence.

Find out how to master communication skills! You will learn how to assume responsibility for understanding what another person is saying and for making sure that you are understood. You will also learn how content and process affect communication.

This module provides an introduction to the meaning of body language. Learn how body language can provide clues to attitudes and feelings that can be explored and verified with effective verbal communication. By learning and practicing the techniques presented in this course, you can become a more effective communicator.

This module gives you the tools you need to improve business report writing skills. Learn techniques for sorting and interpreting data, drawing conclusions from that data, and delivering reports with logical, easy to read graphics and visual cues.

This module presents techniques in the art of persuading others. Learn how to use the 3 x 3 Writing Plan to organize and compose messages and access a toolbox of new techniques for writing persuasive internal and external messages.

This module presents three proactive communication strategies and provides techniques that will help identify the components of each. The three models—the explanation model, agreement model and closure model—will teach you how to become a stronger, more positive communicator.

This module reviews techniques to use when you are defending information that you have presented. This module explains why people question or doubt. Learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.

Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Communication within teams is crucial to an organization's success. This module helps you develop more powerful, effective team communication skills.

Learn to use the 3 x 3 Writing Process to write coherent business messages. This module covers ways to correspond with different audiences and explores different mediums, including letters, memos and emails.

You're convinced that you said it clearly, but the person you were talking to just didn't seem to get it. Learn the basics of effective communication and you can be on your way to having greater confidence in your ability to make sure that your messages are understood.

Meetings, meetings, meetings. You can’t live with them and you can’t live without them. Make sure that the meetings you lead are organized, focused, and productive.

Build your confidence and learn to give a successful presentation! This module offers worksheets and checklists to help you plan and present your remarks for the most impact by identifying audience needs.

This module identifies the specific selling techniques to help sales professional conduct effective phone calls. Learn suggestions for relieving the anxiety; checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.

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This 17 module course pack on Human Resource Management covers interviewing skills, performance appraisal, mentoring, negotiation, understanding contracts and much more. Each module takes approximately one hour to complete.

Learn proven negotiation techniques geared to identifying customer expectations and determining ways to meet client needs in a means that satisfies both parties. Gain access to checklists and discussion guidelines to help master this essential communication skill.

Explore how to recognize a true contract, identify when it is binding, and determine the limitations and scope of the agreements. Learn information and guidelines on how and when to sever a contract, make modifications and circumvent potential problems

Learn how to implement the 360-degree feedback system. This module covers the complexities of the 360 system from planning to execution and will help you become more knowledgeable about this method to ensure successful implementation.

This module provides a broad overview of the 360 degree feedback system - also called multi-rater or multi-source – identifies current thinking about concerns and benefits, and discusses what to look for when considering the adoption of such a system.

Learn the critical elements of the performance appraisal process. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process.

Your resume is the first impression a potential employer has of you and is an invaluable tool in the job search process. Learn to develop a results based resume and learn to package and present yourself to fit the employer’s needs.

The module focuses on self-analysis and assists in career planning, whether your goal is to find a new job, make a lateral move, get a promotion or change careers completely.

Did you know that repeated studies state that between 70 and 80 percent of all executive and managerial jobs are obtained through networking? Learn to develop your initial network list of names and learn effective ways to maximize your contacts.

Learn coaching techniques to enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. Diagnose problems, understand appropriate actions, and implement the appropriate process.

Learn to manage your career by focusing on Brand You! This module helps identify what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career.

Explore how to recognize a true contract, identify when it is binding, and determine the limitations and scope of the agreements. Learn information and guidelines on how and when to sever a contract, make modifications and circumvent potential problems

This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process.

An effective workplace discipline policy is essential for every organization. This module provides practical advice on implementing or improving your workplace discipline policy. Learn proven tips to establish a policy and document all incidents.

Build a team that encourages mutual accountability, trust, problem solving, conflict management, and an appreciation for the unique contributions by all. Learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.

This module explores how to conduct an effective workplace investigation and discusses the common methods of discipline that exist in the workplace today. Learn how to treat your employees fairly and avoid possible charges of discrimination relating to disciplinary actions.

This module identifies strategies to help job candidates prepare for potential questions, create a positive impression, follow up with the interviewer, and negotiate the employment offer.

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This 17 module course pack on Human Resource Management covers interviewing skills, performance appraisal, mentoring, negotiation, understanding contracts and much more. Each module takes approximately one hour to complete.

Learn proven negotiation techniques geared to identifying customer expectations and determining ways to meet client needs in a means that satisfies both parties. Gain access to checklists and discussion guidelines to help master this essential communication skill.

Understanding Contracts and Their Use

Explore how to recognize a true contract, identify when it is binding, and determine the limitations and scope of the agreements. Learn information and guidelines on how and when to sever a contract, make modifications and circumvent potential problems.

Learn how to implement the 360-degree feedback system. This module covers the complexities of the 360 system from planning to execution and will help you become more knowledgeable about this method to ensure successful implementation.

This module provides a broad overview of the 360 degree feedback system - also called multi-rater or multi-source – identifies current thinking about concerns and benefits, and discusses what to look for when considering the adoption of such a system.

Learn the critical elements of the performance appraisal process. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process.

Your resume is the first impression a potential employer has of you and is an invaluable tool in the job search process. Learn to develop a results based resume and learn to package and present yourself to fit the employer’s needs.

The module focuses on self-analysis and assists in career planning, whether your goal is to find a new job, make a lateral move, get a promotion or change careers completely.

Did you know that repeated studies state that between 70 and 80 percent of all executive and managerial jobs are obtained through networking? Learn to develop your initial network list of names and learn effective ways to maximize your contacts.

Learn coaching techniques to enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. Diagnose problems, understand appropriate actions, and implement the appropriate process.

Learn to manage your career by focusing on Brand You! This module helps identify what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career.

Explore how to recognize a true contract, identify when it is binding, and determine the limitations and scope of the agreements. Learn information and guidelines on how and when to sever a contract, make modifications and circumvent potential problems

This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process.

An effective workplace discipline policy is essential for every organization. This module provides practical advice on implementing or improving your workplace discipline policy. Learn proven tips to establish a policy and document all incidents.

Build a team that encourages mutual accountability, trust, problem solving, conflict management, and an appreciation for the unique contributions by all. Learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.

This module explores how to conduct an effective workplace investigation and discusses the common methods of discipline that exist in the workplace today. Learn how to treat your employees fairly and avoid possible charges of discrimination relating to disciplinary actions.

This module identifies strategies to help job candidates prepare for potential questions, create a positive impression, follow up with the interviewer, and negotiate the employment offer.

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The Personal and Workplace Skills course pack covers a range of professional development topics including work life balance, time and stress management, developing customer relationships and Internet Basics. Completed in14 modules this course pack is a great refresher for all staff and volunteers. Each module takes approximately one hour to complete.

Balancing the demands of work and family can be a challenging task. For most of our lives, we juggle a number of important roles that require our attention and energy. Learn to balance the demands and pressures to achieve what you really want.

Your stakeholders will make you or break you, and developing relationships is the bottom line. Find out how you can provide consistent and legendary customer service to maintain your competitive position.

Most leaders are hesitant to mediate an interpersonal conflict. Be successful at conflict intervention by learning how to move toward a positive solution for everyone involved.

Today's information-age ensures that stakeholders are more informed and demanding than ever! Learn to calm angry individuals and resolve their complaints while keeping your cool.

Handling Violence in the Workplace

One out of every four full-time workers is harassed, threatened, or attacked on the job each year. While you hope a violent situation never occurs in your company, this module will help prepare you and your organization to effectively manage violent situations.

As contact around the globe becomes quicker and easier, one thing is certain: the ability to adapt to people from other cultures and to communicate effectively with them is a skill few can afford to neglect. Through this module, learn to master Intercultural Business Etiquette.

Sure, your resumé may have helped you get your foot in the door, but it's the interview that's going to determine whether or not you get the job. Learn how to be prepared, know how to answer difficult questions with savvy, and get the job you've always wanted!

Effective leaders know how to develop change-friendly companies. It’s the only way to survive.

Learn proven negotiation techniques geared to identifying customer expectations and determining ways to meet client needs in a means that satisfies both parties. Gain access to checklists and discussion guidelines to help master this essential communication skill.

Burnout. Exhaustion. Fatigue. It doesn't matter what word you use. You just can't seem to get the energy to perform at your 'normal' level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!

Learn how to recognize and manage your anger before it goes out of control.

Stressed? Who's stressed? Well, okay, most of us are. Keep your stress level in the productive zone with tried and true techniques.

This module addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. Learn to identify low pay-off activities and time-wasters, tips for organizing your materials, and your surroundings for more efficiency.

This module provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. Discover tools and techniques to recognize the positive contributions all employees, understand how to develop organizational processes that support diversity, and methods for soliciting participation from non-traditional contributors.

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The Personal Development course pack is a fundamental refresher for staff and volunteers at every level of the organization. Eleven modules cover topics such as goal setting, productivity enhancement and individual leadership power. Each module takes approximately one hour to complete.

Productivity is the key to career success. This module teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.

This module is designed to help you unleash your leadership potential. Learn how to take a stand, achieve a goal, motivate others and develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.

You know your life could be better. You're not fulfilling your potential. Or maybe you've been wondering when your dreams will come true. Achieving Personal Goals will get you headed in the right direction and give you some tips for making it all happen!

Setting goals is one thing and realizing them is something else entirely. This course provides you with tools to set and remain committed to your goals. You will learn how to commit your goals to paper, set timelines, and track your progress.

Learn how to achieve your goals by developing a self-initiated contract that formalizes your commitment. These contracts can be simple or complex, and can be revised and clarified to meet the obstacles you encounter in the pursuit of your goals.

This module will teach you how to properly understand, effectively set and achieve your goals. Learn to avoid setting goals that are either unrealistically high or too easily reached. The module also covers the difference between goals and dreams.

This module is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles.

Prioritizing can help in every facet of life. This module will teach you to use a priority process to achieve meaningful personal and career goals. It also provides numerous techniques and tips that will make priority management a key to successful accomplishments.

This module will teach you different methods of turning a goal into your own, from understanding the nature of doubt to adopting new types of positive behaviors such as role playing.

This module is designed to describe the essentials of managing anger in an appropriate and constructive manner. While designed specifically for the work environment, the core elements of this training can be applied when you are at home or on the road.

This module is designed to help you understand time management and to practice specific techniques to improve your efficiency. The specific techniques presented include making lists, using a personal organizer, handling interruptions and delegating work tasks.

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Build your management skills and learn to lead successful teams within your organization. This 18 module course pack teaches how to develop a strong team, increase individual and team productivity, resolve conflicts and build negotiating skills. Each module takes approximately one hour to complete.

Conflict is inevitable in any organization. This module will help you understand the difference between functional and dysfunctional conflict and will provide a useful model of conflict development to diagnose and treat conflicts in the workplace.

Because most organizations employ people from a variety of different cultures, miscommunication and miscues often occur. This module identifies the communication styles of co-workers and offers information vital to successful cross-cultural workplace communication.

Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this module, explore the delegation process, learn to overcome barriers to delegation and give effective feedback.

Employees at all levels are involved in group decisions and problem solving more than ever before. This course teaches the skills needed to lead and participate in meetings effectively and efficiently.

Goal setting with others can strengthen your ability to reach your goals. This module teaches you about the benefits of mutual goal setting. Learn to pursue multiple goals, overcome obstacles, and achieve long term results.

Productivity is key to career success. In challenging times, organizations look to employees to accomplish tasks and assure the organization's viability. This module teaches time management skills that will make you more valuable to your company and more productive in your personal life.

This module will help you unleash your leadership potential. Learn to take a stand, achieve a goal, and motivate others while developing your personal leadership power (PLP), including using the five principles to increase and effectively use PLP.

Quality management is about performance, competitiveness and customer satisfaction. This module will help you understand the fundamental ideas, principles and tools of quality management.

Organizations today are leaner and flatter, and increasingly rely on employee teams to manage projects. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.

This course will teach you how to contribute more effectively to your team and help your teammates do the same. You’ll also increase your understanding of the challenges teams face and how to ways to address them.

This course delivers the key elements of how to create a leadership team while avoiding power struggles to ensure that leaders are focused and aligned. You’ll learn how to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities.

Learn to develop of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. This module shows you how to communicate the plan, convert it into action, and reinforce results at all levels.

Learn proven negotiation techniques geared to identifying customer expectations and determining ways to meet client needs in a means that satisfies both parties. Gain access to checklists and discussion guidelines to help master this essential communication skill.

Leadership is the most important element of sales force success, and it has some unique challenges. In this course, you’ll learn how to organize a motivated sales team that is focused on results.

Meetings, meetings, meetings. You can’t live with them and you can’t live without them. Make sure that the meetings you lead are organized, serve a purpose, and are productive.

Learn to overcome the hurdles that get in the way of your team reaching its goals. Learn strategies to lead your team to success by resolving frustration and overcoming roadblocks.

Problem solving as a team can lead to exceptional results - or it can be a disaster! As a team leader, you have the responsibility to make sure your team finds the best solution. Learn the key techniques and tips that will get you there.

This course will help identify the impact of cultural factors when building harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, conflict management, and an appreciation for the contributions by all.

Click here to register

Gain an understanding of the rights, obligations and liability issues associated with the role of director. This course pack reviews important information, such as bylaws, board development, and volunteer program management. Gain and understanding of the rights, obligations and liability issues associated with the role of director. The course pack takes approximately seven hours to complete.

Learn about the two most common forms of protection for directors are Directors and Officers Liability Insurance and incorporation of the non-profit organization. Review the ways in which a director must protect him or herself in the context of meetings, personnel, finances, through training and so on.

As society becomes more litigation-oriented, non-profit organizations need to be as transparent as possible. You will learn about a board member’s legal duties and obligations, define concepts of the organization and examine the three types of liability that directors typically are faced with.

In this module, you will examine the types of documents to which directors should have access, ways in which their powers can be exercised, conflict of interest relating to liability issues, and examine some of the basic powers available to a corporation as provided in the Canada Corporations Act.

This module provides some general guidelines that directors of federal non-profit corporations can use to review their rights and powers. This module focuses on federally, and not provincially, incorporated non-profit organizations.

This module provides an introduction to non-profit organizations and an overview of the duties and expectations of board members.

In this module, learn the difference between non-profit status and registered charity status in relationship to adhering to taxation laws. Learn about the activities that charitable organizations must be engage themselves in and understand the requirements in regards to spending on those activities.

This module examines the two main types of committees in non-profit organizations, how clearly defined responsibilities should be elaborated in a committee’s Terms of Reference, and the notion of a committee’s ability to legally bind an organization. You will learn that from a liability perspective, a director needs to strike a balance between the amount of power a committee has and how and when a director should monitor its activities.

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This five course program shows how communities can shape their future and design innovative projects. Topics include: connected communities, community development business plans, and assessing your community’s entrepreneurial readiness. The program takes approximately five hours to complete. Users will recieve a certificate of completion upon finishing the course pack.

Around the world, communities are taking ownership of the decisions and resources that shape their social and economic development. In this introductory course, learn what community-based development means, and look at some of the benefits and some of the challenges.

Internet-based technologies are a vital tool in supporting community initiatives, create jobs and help local enterprises compete in the new economy. This module examines healthy communities; the worldwide Smart Communities movement, in which Canada is a leading player; and the role of technology in supporting healthy communities.

Learn how communities are initiating, organizing, and taking action to further common interests and achieve common goals. In short, they are taking ownership of the decisions and resources that influence their future.

This new approach is called community-based development. In this module we will examine the new community development and its focus on sustainability, identify factors that contribute to success, and look at ways to assess your readiness to develop and sustain positive growth.

Today's rapidly changing economic and social environment is creating new opportunities as well as challenges for community development. Communities that use their resources to exploit these new opportunities are entrepreneurial communities - resourceful, realistic and adaptable.

This module is an introduction to entrepreneurial communities and their approach to community development. Learn the characteristics and skills of the new community leaders known as civic entrepreneurs and explore strategies for developing and promoting communities online.

In this module you’ll learn a three-part process for implementing a Community Development Business Plan. Review the components of an effective business plan, access a simple model for an Income Statement and learn to analyze the revenues and expenditures associated with the venture. We will examine strategies for accessing the funds you need to implement your development project, and give you tools for researching sources of capital.

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Increase productivity in your organization with eight modules convering Microsoft Office programs.  Employees will review the basics and learn new tips and techniques in each program.

• Introduction to PCs

• All About Windows XP

• All About the Internet

• All About Word

• All About Excel

• All About PowerPoint

• All About Outlook

• All About Access

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